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4. Acknowledgement letter following formal request for flexible working

Once you receive a formal request it is good idea to formally acknowledge the request in writing – in particular to ensure they know you have it and that a meeting will be held within 28 days of receipt to discuss the application. It is worth noting that this letter does confirm that the employee can be accompanied by a work colleague at the meeting (this is also confirmed in the letter you issue later with the dates etc of the meeting). If you do not wish to allow them to be accompanied, this would need removing (and you will also need to address the invitation to meeting letter).

This letter needs additions as shown in RED and issuing on letter-headed paper. Would also be a good idea to add something to the diary to ensure that a meeting is held within the stated 28-day period.

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